Privacy Policy
Last updated: September 2025
This Privacy Policy explains how Thompson Estates Homeowners Association ("we", "us") collects, uses, and protects information in connection with this website and our community messaging service, including messages exchanged over WhatsApp.
Information we collect
- Contact information you provide, such as your name, email address, and phone number.
- Message content you send to our community messaging service (for example, over WhatsApp), including any files or images you attach.
- Basic technical data such as your messaging platform identifier and message timestamps, used to operate and secure the service.
How we use information
- To respond to your enquiries and provide community information and announcements.
- To operate, maintain, and improve the association's messaging service.
- To meet our obligations as a homeowners association and comply with applicable law.
How we share information
We do not sell your personal information. We share information only with service providers who process it on our behalf (for example, cloud infrastructure and the messaging platforms you use to contact us), and where required by law.
Data retention
Conversation records are retained only as long as needed to provide the service and to meet our legal obligations, after which they are deleted.
Your choices and rights
You may request access to, correction of, or deletion of your personal information at any time. See our Data Deletion instructions or contact us at hoa@thompsonestates.org.
Security
We use reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse.
Contact
Thompson Estates Homeowners Association
Thompson Creek Court, San Jose, CA 95135
Email: hoa@thompsonestates.org